September 29, 2010

Welcome to the 21st century

Topps has decided to go high tech on us and make life simpler for the collectors.

Topps announced that the process to get a missing card from hobby boxes has become easier as they will now do replacements electronically, which means no more cutting up the UPC code, saving all the wrappers and dragging yourself to the post office to pay more on shipping for a card you should have already received. 

This starts now.

But it's still not as simple as just punching a few clicks on a mouse.

Email Support@Topps.com and include your name and address, along with digital pictures in PDF format, which must include the UPC symbol from the box with either an “X” or hole punched through the center, the wrapper from the pack with the missing card and a copy of the store receipt evidencing the purchase. Once email is received and confirmed, they will begin the process to send out your missing hit.

Still sounds like a bit of a hassle, especially for people who are not whizzes with computers. Stupid PDF files. However, I like that I don't have to pay for shipping and delivery confirmation anymore. That part always annoyed me.

More info at Topps' Customer Service Page.

9 comments:

  1. All well and good if you buy from brick and mortar. What about card show purchases?

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  2. you said... "must include the UPC symbol from the box with either an “X” or hole punched through the center, the wrapper from the pack with the missing card and a copy of the store receipt evidencing the purchase..."

    how the hell are you supposed to know which wrapper did not have the hit???

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  3. I didn't say it ... Topps said it.

    I'm assuming any wrapper from the box will be OK. I am pretty sure they all have the same UPC.

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  4. What about horribly damaged cards? I have a Brian Duensing auto from Allen & Ginter that looks like it got super heated in the back. What's the process for that?

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  5. the local card shop I go to doesn't have a cash register, therefore no receipt.

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  6. www.qualityupc.comSeptember 29, 2010 5:44 PM

    They should implement QR barcodes for an easier time.

    Thomas Engle
    Barcode Specialist
    Quality UPC
    Scan Happy ;)
    www.QualityUPC.com

    ReplyDelete
  7. My shop also does not give receipts. Wonder if Rod and I go to the same shop?

    All Star Cards, in Santee.

    Just assuming you're also from San Diego from the name of your site.

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  8. hmmm, card shop doesn't issue receipts. Tax avoidance!

    Do they have a cash register or does the guy slip your payment into his pocket when you buy a box of wax?

    If there is a cash register, I don't see why the tape from the register with the purchase is not good enough unless it's because there is no product listed on the cash register receipt.

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  9. For as much as Topps charges for a pack, I think they could just take our word and replace the card that's worth -$0.02.

    Buying a pack of Topps is like driving off the lot in a new car. You paid $2-$3 for something that immediately has no real worth, other than the emotional bond you form with said card.

    Just make it easy to replace. Send a card in, get a card back, done!

    ReplyDelete